| Summary: | IT Support required for Customer Service | ||
|---|---|---|---|
| Product: | [04.HARDWARE/EMAIL] MISC-INFRA | Reporter: | Pooja <pooja.sharma> |
| Component: | MISCELLANEOUS INFRASTRUCTURE ISSUES | Assignee: | kk <kapurk> |
| Status: | RESOLVED FIXED | ||
| Severity: | normal | CC: | kapurk |
| Priority: | Normal | ||
| Version: | unspecified | ||
| Hardware: | PC | ||
| OS: | Linux | ||
| Database: | Module ID: | ||
| Attachments: | format | ||
|
Comment 1
Manoj Gupta
2019-08-28 17:17:31 IST
Created attachment 210 [details]
format
Dear Sir,
Below i am attaching few files kindly go through them. The files are related to Customer Service Process and included of procedures being followed and formats being used.
To make this whole process easier please do suggest what could be done in relation to automatic generation of ticket number along with auto filling of contact number of caller along with location, time and date of call along with reminder of follow-up with color highlights and counting of number days taken in closing of call.
For further clarification any other information that you may need to create support system for Customer Service, you can write to me or call me on ext. 702.
|